Help & Support
We're here to help! If you have questions about a booking, need help with your account, or have any other feedback, please don't hesitate to reach out.
Email our team
support@getspotlink.comWe do our best to respond within 24 hours.
Common Questions
Can I tailgate at my spot?
Only at spots where the host allows it. Those spots show a tailgate fee and the host's house rules before you book. You'll need a verified phone number to book a tailgate.
Do I need the app to book?
No. Scan a host's Spotlink sign or book on the web with just your email. You'll get a check-in pass by email, and you can resend your confirmation anytime.
I'm running late. Can I add time?
Yes. Open your active booking in the app and add time. You're charged for the extra time, with a small minimum per extension.
Will my RV fit?
Set your vehicle's size in the app and you'll only see spots it fits. RV-friendly spots list their power and water hookups.
Something went wrong with a booking.
Use "Report an issue" on the booking in the app, or email us at the address above.